privacy policy

At GoGrabo, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share the information when you visit or make a purchase from our website (www.gograbo.com). By using our website, you agree to the practices described here.

Information We Collect : 

When you visit or interact with our website, we may collect several types of information, including:

• Information You Provide to Us Directly:
  • Account Information: When you create an account, we collect personal information such as your name, email address, shipping address, billing address, phone number, and password.
  • Order Information: When you make a purchase, we collect payment information (such as credit card details), as well as your shipping and billing address.
  • Contact Information: If you contact us via email, web forms, or customer support, we may collect the details of your correspondence.
• Information We Collect Automatically:
  • Device Information: We automatically collect data about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
  • Browsing Information: We collect information about how you interact with our website, including the pages you visit, links you click, items you view or add to your cart, and the time you spend on specific pages.
  • Location Data: We may collect approximate location data (e.g., city or region) based on your IP address.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your preferences, enhance your browsing experience, and analyze site usage. For more information on how we use cookies, see our Cookies section.
• Information We Collect Automatically:
  • Device Information: We automatically collect data about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
  • Browsing Information: We collect information about how you interact with our website, including the pages you visit, links you click, items you view or add to your cart, and the time you spend on specific pages.
  • Location Data: We may collect approximate location data (e.g., city or region) based on your IP address.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your preferences, enhance your browsing experience, and analyze site usage. For more information on how we use cookies, see our Cookies section.

Purpose of Data Collection :

• To Process Transactions: We collect information to process payments, fulfill orders, and provide shipping and delivery services for the jewelry you purchase.
• To Provide Customer Support: Your contact information is used to respond to inquiries, handle returns, address issues, and provide support for your orders.
• To Improve Our Website and Services: We use browsing data and other analytics to better understand how users interact with our website, allowing us to enhance the website’s functionality, user experience, and product offerings.
• To Personalize User Experience: Data helps us personalize your shopping experience by recommending products, showing items relevant to your interests, and remembering your preferences (such as saved items in your cart or wish list).
• To Communicate with You: We use your email address and other contact information to send order confirmations, shipping updates, promotions, offers, or other notifications related to your purchases. You can opt-out of promotional emails at any time.
• To Ensure Legal and Regulatory Compliance: We may collect and use your personal information to comply with applicable laws, regulations, and legal obligations, such as tax requirements or fraud prevention.
• To Analyze Website Performance: We collect data for analytical purposes to measure traffic, improve site performance, and optimize marketing efforts. This helps us understand which features and products are most popular with our customers.

How We Disclose Personal Information :

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your personal information in the following situations:

• To Service Providers: We may share your personal information with trusted third-party vendors who help us run our business. These service providers assist with functions such as payment processing, shipping, website hosting, customer support, and order fulfillment. They are required to keep your data confidential and only use it to provide services on our behalf.
• To Comply with Legal Obligations: We may disclose your personal information if required by law, regulation, legal process, or governmental request, such as in response to a subpoena or similar legal request.
• To Protect Our Rights and Safety: We may share personal information to protect the rights, property, or safety of GoGrabo, our users, or others. This may include sharing information with law enforcement or other regulatory bodies.
• In Business Transactions: If GoGrabo is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, your personal information may be transferred to the relevant party as part of the transaction. We will notify you of any such transfer and ensure your privacy rights remain protected.

Your Options and Rights :

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request the deletion of your personal information, except for data we are required to retain for legal or business purposes.
• Opt-Out of Marketing: You can unsubscribe from our promotional communications at any time by following the instructions in the email or contacting us directly.

To exercise any of these rights, please contact us at support@gograbo.com .

Children’s Online Privacy Protection Act (COPPA) :

GoGrabo is committed to protecting the privacy of children. Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old.

In accordance with COPPA, we take the following measures:

•  No Intentional Collection: We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
• Parental Consent: If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to ensure that such information is deleted.
• Encouragement to Monitor: We encourage parents and guardians to monitor their children’s online activities and to help enforce our Privacy Policy by instructing their children to never provide personal information on our website without their permission.

If you have any questions about our practices regarding children’s privacy, please contact us at support@gograbo.com .

Data Security :

• Data Encryption: We use industry-standard encryption protocols, such as Secure Socket Layer (SSL) technology, to protect sensitive information transmitted over the internet, ensuring that your personal details are secure during transactions.
• Access Controls: Access to your personal information is restricted to authorized personnel only. We maintain strict controls to limit access to your data to those who need it to perform their job functions.
• Secure Storage: Your information is stored on secure servers protected by firewalls and advanced security measures. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
• Incident Response Protocols: In the event of a data breach or security incident, we have protocols in place to respond promptly, mitigate potential harm, and notify affected individuals as required by applicable laws.
• User Awareness: While we strive to protect your information, we encourage you to take precautions as well, such as using strong passwords and logging out of your account after use, especially on shared devices.

While we take reasonable steps to protect your personal information, please be aware that no method of transmission over the internet or method of storage is entirely secure. Therefore, we cannot guarantee absolute security. By using our website, you acknowledge that you understand the risks involved in sharing personal information online.

 Sharing Your Information :

As noted, we do not share your information with third parties for marketing purposes. We only share personal data with trusted partners and service providers for business purposes, such as processing transactions and shipping orders. These partners are required to keep your information confidential and use it only to provide services for us.

Cookies :

Cookies are small text files placed on your device to help us understand how you interact with our website. We use cookies for various reasons:

• Essential Cookies: Necessary for the functioning of the website.
• Performance and Analytics Cookies: To track site usage and improve performance.
• Functional Cookies: To remember your preferences and settings.

You can manage cookies through your browser settings, though disabling cookies may limit some functionalities on our website.

International Data Transfers :

If you are accessing our site from outside your country of residence, your information may be transferred to and processed in countries where we or our service providers operate. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers.

Changes and Updates to Privacy Policy :

• Notification of Changes: We may notify you of significant changes to this Privacy Policy through email or a notice on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information.
• Continued Use: Your continued use of our website or services after any changes to the Privacy Policy signifies your acceptance of the revised terms. If you do not agree to the changes, you should discontinue use of our website.
• Encouragement to Review: We encourage you to review this Privacy Policy regularly to understand how we collect, use, and safeguard your personal information. If you have any questions or concerns about the changes made, please contact us at support@gograbo.com .

Contact Us :

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

• Email:  support@gograbo.com
• Phone:  +1 (943) 900-4983